Data Protection

Fencewin Privacy Policy – Your Information Is Completely Safe With Us

This Privacy Policy clearly explains how your personal information is collected, used, and protected at fencewin. We believe transparency is the best policy.

Last Updated: January 2026
SSL Encryption
No Data Selling
Strictly Confidential
International Standards
Personal Control

1 Introduction

Welcome to fencewin. This Privacy Policy ("Policy") explains what information we collect about you when you use the fencewin platform, how that information is used, and the steps we take to keep it secure.

Fencewin believes your privacy is a fundamental right. That's why we only collect information that is strictly necessary and never sell your data to third parties under any circumstances.

Important: By using the fencewin website or app, you agree to this Privacy Policy. If you have concerns about any part of this policy, please contact our support team.

This Privacy Policy of fencewin Terms & Conditions must be read together. Both documents together form the complete agreement between fencewin and the user.

2 What Information We Collect

Fencewin collects two types of information – data you provide directly, and data collected automatically while you use the platform:

Data Type Example Purpose of Collection
Identity Information Name, date of birth, national ID Age & Identity Verification
Contact Information Mobile number, email Account Management
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Data Game history, betting records, login times Service Improvement & Personalization
Location Data Country and city name (derived from IP) Regulatory Compliance

We only collect information that is necessary to provide our services. No unnecessary or excessive personal data is collected. It is your responsibility to ensure that the information you provide at registration remains accurate and up to date.

3 How Your Information Is Used

Fencewin uses the data it collects for the following purposes:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals and to prevent fraud.
  • Service Delivery: To ensure the smooth operation of gaming, betting, lottery, and jackpot services.
  • Customer Support: To handle your complaints and inquiries.
  • Marketing: To send you promotions and bonus offers tailored to your preferences (you can opt out at any time).
  • Legal Compliance: To meet regulatory requirements and prevent money laundering.
  • Service Improvement: To improve platform performance and enhance the user experience.

To stop receiving marketing emails or SMS, click the "Unsubscribe" link at the bottom of any message or contact our support team. Please note that essential service notifications (such as transaction confirmations) cannot be turned off.

4 How Long We Retain Your Data

Fencewin only retains your data for as long as necessary. The general policy is:

  • All data is retained for as long as your account remains active.
  • Even after account closure, transaction records may be retained for up to 5 years to meet legal obligations.
  • KYC (identity verification) documents are retained for up to 7 years after account closure.
  • Marketing-related data is deleted within 30 days of your request.

Secure Storage: All data is stored encrypted on internationally certified secure servers. Our data centers maintain strict physical and digital security controls.

5 Sharing Information with Third Parties

Fencewin never sells your personal data. However, limited information may be shared in the following circumstances:

  • Payment Providers: Mobile banking services such as Mobile Pay, Nagad, and Rocket — solely for processing transactions.
  • Identity Verification Services: Licensed verification agencies to complete the KYC process.
  • Technology Partners: Technology service providers that operate the platform – bound by strict confidentiality agreements.
  • Law Enforcement: When required by a court order or other legal obligation.
  • Fraud Prevention: With industry-wide fraud prevention networks – for security purposes only.

For any sharing of your data beyond the cases described above, your consent will be obtained in advance.

6 Cookies Policy

Fencewin uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences such as language and theme.
  • Analytics Cookies: Used to understand site usage – fully anonymized data.
  • Marketing Cookies: To show relevant advertisements. You can opt out at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

7 Data Security Measures

Fencewin uses industry-leading security measures to keep your information safe:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Firewall & DDoS Protection: The platform is protected against cyber attacks.
  • Restricted Access: Only authorized personnel have access to user data.
  • Data Backup: Regular backups to ensure uninterrupted service.

You Can Help Too: Use a strong password, never share it with anyone, and avoid using fencewin on public Wi-Fi.

If you notice any security issue or suspect unauthorized access to your account, please notify our support team immediately.

8 Your Rights

As a fencewin user, you have the following rights over your personal data:

Right to Access

You may request to know what personal information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

After account closure, you may request deletion of your personal data (subject to legal obligations).

Right to Restrict Processing

You may object to your data being used for specific purposes.

Right to Data Portability

You can request a copy of your data in a portable format.

Marketing Opt-Out

You can opt out of promotional messages at any time.

To exercise any of these rights, email us at support@fencewin.biz. We will respond within 30 days.

9 Protection of Minors' Data

Fencewin strictly does not collect — and has no intention of collecting — personal information from anyone under the age of 18. Our services are intended exclusively for adults.

Age is verified at the time of registration. If a minor opens an account for any reason and it comes to our attention, the account will be immediately closed and all collected data will be deleted.

If a parent or guardian suspects their child is using fencewin, please contact us immediately at support@fencewin.biz.

10 Changes to the Privacy Policy

Fencewin may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered email or SMS.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update is always shown at the top of the page.

11 Contact

If you have any questions or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@fencewin.biz
  • Live Chat: Live chat icon at the bottom right of the site — available 24/7.
  • Data Protection Request: Write "Data Request" in the email subject line.

We treat every request seriously and will respond within a maximum of 30 business days.

How We Protect Your Data

The Core Pillars of Data Protection at fencewin

Bank-grade encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption — the same standard used by banks.

Strict Identity Verification

KYC verification on every account ensures that only real, verified individuals can access the platform.

Your Data Is Never Sold

Fencewin will never sell your personal information to third parties under any circumstances. This is our unwavering commitment.

Two-Factor Security

Add an extra layer of security to your account with Two-Factor Authentication (2FA) — completely free of charge.

Limited Retention Period

No data is kept beyond what is necessary. All information is securely deleted after the designated retention period.

Your Data, Your Control

You have full control to view, correct, or request deletion of your personal data.

Your Data Is Safe – Get Started Now

Register with fencewin completely securely. Protecting your data is our top priority.

Register for Free Log In
বাংলা